AA and BSM Refund Learner Drivers for Hidden Fees
Key Takeaways
- AA and BSM driving schools to refund learner drivers for hidden fees
- Driving schools breached consumer protection laws
- Thousands of learners to receive refunds
- CMA to monitor driving schools' practices
AA and BSM Ordered to Refund Learner Drivers for Hidden Fees
The UK's two largest driving schools, AA and BSM, have been instructed to refund thousands of learner drivers after failing to disclose fees upfront online.
A investigation by the UK's watchdog, the Competition and Markets Authority (CMA), found that the driving schools were in breach of consumer protection laws by charging learners additional, unexpected fees without their knowledge.
'We took action against AA and BSM because they failed to do what the law requires of them,' said an CMA spokesperson.
The driving schools will now be required to refund the affected drivers, a move that is expected to impact thousands of learners across the UK.
'This decision underscores the importance of transparency in the consumer market,' added the CMA spokesperson.
The CMA said it would continue to monitor the driving schools' practices to ensure they adhere to consumer protection laws.